Providing A+ Customer Service Through 24/7 Virtual Assistance 

Kate Winkler

Kate Winkler is the CEO of Ruby and the first person to take over as CEO from the company founder. Kate has over 25 years in the technology sector. When she’s not using her experience to help over 10,000 businesses remain in touch through Ruby’s virtual assistance and chat services, she’s hiking, biking, or playing soccer. She earned her BBA from the University of Michigan. 

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Here’s a glimpse of what you’ll learn:

  • Kate Winkler explains Ruby’s mission
  • How does Ruby differ from other answering services?
  • The focus on brand representation and end-client trust
  • Transitioning over 800 employees to remote work during COVID
  • Kate talks briefly about the process of tailoring support for each business

In this episode…

Small businesses face many unique challenges not seen in larger corporate settings. One of the biggest challenges is limited contact and accessibility for their clients. Smaller businesses have fewer employees. Even one person going on vacation or calling in sick can have a major impact on customer service if customers are unable to reach the people that can help them.

Kate Winkler is the CEO of Ruby, an answering and virtual assistant service that ensures small businesses are always able to serve their customers. For the past 19 years, Ruby has grown to have more than 800 employees who offer 24/7 phone and chat support, tailored to helping more than 10,000 businesses reduce voicemail backlogs, churn rates, and maximize customer satisfaction and trust.

In this episode of Get the Intel, Chad Gill sits down with Kate Winkler, CEO of Ruby, to discuss a better customer experience. Kate discusses how Ruby works with business owners to be more than just their answering service, but an extension of their brand, and their strategies for customizing services to fit the diverse needs of any small business. If you are a small business owner who is struggling to keep up with calls, emails, or even chat support, you don’t want to miss this episode.

Resources mentioned in this episode

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